Returns & Refunds Policy
Last updated: 8 July 2026
This returns and refunds policy applies to orders placed through the Kidderminster Harriers online shop.
Day-to-day order fulfilment, customer service, returns and shop management are handled by Kidderminster Harriers Football Club.
For order enquiries, returns, refunds, exchanges or delivery queries, please contact:
Kidderminster Harriers Football Club
Email: shop@harriers.co.uk
Returning an Item
If you wish to return an item, you must contact us within 14 days of receiving your order.
Once your return has been approved, the item must be returned in accordance with the instructions provided by the shop team.
Returned items must be:
- Unworn
- Unused
- In a resaleable condition
- Returned in the original product bag or packaging where possible
- Returned with any tags, labels or original product information still attached, where applicable
Items that show signs of wear, washing, damage, odour, staining or use may not be accepted for return unless the item is faulty.
Personalised Products
Personalised products cannot be returned or refunded unless they are faulty.
This includes replica shirts or other products that have been personalised with a name, number, initials, custom print, embroidery or any other made-to-order personalisation.
Please check all personalisation details carefully before placing your order, including spelling, numbers, sizing and product selection. Once a personalised item has been produced, it cannot usually be changed, cancelled, returned or refunded unless it is faulty.
Faulty Items
If you believe an item is faulty, please contact shop@harriers.co.uk as soon as possible with your order number, a description of the issue and, where possible, clear photographs of the fault.
Faulty items will be reviewed by the shop team. Where an item is confirmed as faulty, you may be offered a refund, replacement or repair, depending on the circumstances and product availability.
This does not affect your statutory rights.
Exchanges
If you need a different size or product, please contact the shop team at shop@harriers.co.uk.
Exchanges are subject to stock availability and the returned item meeting the conditions set out in this policy.
Personalised items cannot be exchanged unless they are faulty.
Refunds
Refunds will be processed once the returned item has been received and checked.
If the return is approved, the refund will usually be made back to the original payment method used when placing the order.
Please allow a reasonable amount of time for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.
Return Postage
Unless the item is faulty, incorrect or otherwise not as described, customers are responsible for the cost of returning items.
We recommend using a tracked or signed-for delivery service when returning items, as the shop team cannot be responsible for returned items that are lost or damaged in transit.
Incorrect Items
If you have received the wrong item, size or quantity, please contact shop@harriers.co.uk as soon as possible so this can be reviewed and resolved.
Please include your order number and clear details of the item received.
How to Request a Return
To request a return, please email shop@harriers.co.uk with:
- Your order number
- Your full name
- The item you would like to return
- The reason for the return
- Photographs of the item, if it is faulty or incorrect
The shop team will then advise on the next steps.
Important Notes
Please do not return items without first contacting the shop team. Returns sent without prior contact may take longer to process.
Refunds, returns and exchanges are handled by Kidderminster Harriers Football Club through the online shop customer service team.
This policy does not affect your statutory rights.
