Privacy Policy

Last updated: 8 July 2026

This privacy policy explains how personal information is collected, used and protected when you visit or place an order through the Kidderminster Harriers online shop.

The Kidderminster Harriers online shop has been built and implemented with support from Scimitar Sports UK Ltd. Day-to-day order fulfilment, customer service and shop management are handled by Kidderminster Harriers Football Club.

For customer service, order enquiries, delivery queries, returns or general shop support, please contact:

Kidderminster Harriers Football Club

Email: shop@harriers.co.uk

For data protection queries relating to the online shop platform, website support or how personal information is processed through the shop, please contact:

Scimitar Sports UK Ltd

Email: data@scimitarsports.com
Website: www.scimitarsports.com

What Information We Collect

When you use the online shop, we may collect the following information:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details, including products purchased, sizes, personalisation details and delivery preferences
  • Payment confirmation details
  • Customer service messages or enquiries
  • Website usage information, such as pages viewed, products visited and basket activity
  • Technical information, such as IP address, browser type, device type and cookie preferences

If you order personalised products, we will also process the information required to create that product, such as a name, number, initials or other approved personalisation details.

How We Use Your Information

Your personal information may be used to:

  • Process and fulfil your order
  • Take payment and manage refunds, returns or exchanges
  • Provide delivery updates
  • Respond to enquiries and customer service requests
  • Manage stock, order records and shop administration
  • Produce personalised products where requested
  • Handle faulty items, delivery issues or order queries
  • Improve the online shopping experience
  • Maintain the performance, security and functionality of the online shop
  • Prevent fraud, misuse or unauthorised activity
  • Send service-related emails about your order
  • Send marketing emails where you have chosen to receive them

We only use your information where there is a lawful reason to do so. This may include processing your order under a contract, meeting legal obligations, pursuing legitimate business interests, or using your consent where required, such as for certain marketing activity or non-essential cookies.

Payments

Payments made through the online shop are processed securely by approved payment providers. Full card details are not stored by Kidderminster Harriers Football Club or Scimitar Sports UK Ltd. Payment providers may collect and process payment information in line with their own privacy and security policies.

Order Fulfilment and Customer Service

Day-to-day order processing, fulfilment, customer service, returns and shop support are handled by Kidderminster Harriers Football Club.

For questions about an order, delivery, sizing, returns, exchanges or product availability, please contact shop@harriers.co.uk.

Website and Data Support

Scimitar Sports UK Ltd has supported the build and implementation of the online shop and may provide ongoing technical, ecommerce or data-related support where required.

This may involve access to limited order, customer or website information where necessary to support the running, maintenance, troubleshooting or improvement of the shop platform.

For data protection queries relating to the shop platform or Scimitar’s involvement in the website, please contact data@scimitarsports.com.

Marketing Emails

We will only send you marketing emails where we are allowed to do so. This may include where you have opted in to receive updates, offers or product information relating to the online shop, Kidderminster Harriers Football Club or approved retail activity connected to the club.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting the relevant sender directly.

We will still send important service emails relating to your order, even if you have opted out of marketing.

Sharing Your Information

Your information may be shared with trusted third parties where necessary to operate the online shop and fulfil your order. This may include:

  • Kidderminster Harriers Football Club, for order management, fulfilment, customer service and shop administration
  • Scimitar Sports UK Ltd, for website implementation, ecommerce support, technical support and data-related shop queries
  • Payment providers
  • Delivery and courier partners
  • Website, ecommerce and hosting providers
  • Email and marketing platforms
  • Customer service, IT and security providers
  • Professional advisers, where required
  • Legal, regulatory or law enforcement bodies where we are required to do so

Only the information needed for the relevant purpose will be shared. Any suppliers or partners involved in running the shop are expected to handle personal information securely and lawfully.

Cookies and Website Tracking

The online shop may use cookies and similar technologies to make the website work properly, remember basket activity, understand how customers use the shop and improve the shopping experience.

Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, will only be used where required with your consent.

You can manage your cookie preferences through the website cookie banner or your browser settings.

How Long We Keep Your Information

Personal information is kept only for as long as necessary for the reason it was collected.

Order records are normally retained for accounting, tax, legal, customer service and warranty purposes. Customer service messages may be kept for a reasonable period so follow-up queries can be handled properly. Marketing data is kept until you unsubscribe or your details are no longer required.

When information is no longer needed, it will be securely deleted, anonymised or archived in line with appropriate internal processes.

International Transfers

Some of the systems or suppliers used to run the online shop may process information outside the UK. Where this happens, appropriate safeguards will be used to protect personal information in line with UK data protection law.

Keeping Your Information Secure

Appropriate technical and organisational steps are used to help protect personal information from unauthorised access, loss, misuse or disclosure. This includes using secure ecommerce systems, access controls, trusted payment providers and appropriate internal processes.

However, no online system can be guaranteed to be completely secure. Customers should take care to keep account details, passwords and order information safe.

Children’s Information

The online shop is intended to be used by customers who are old enough to place an order, or by parents, guardians or adults purchasing on behalf of a child.

If a personalised product includes a child’s name or other personalisation, that information will only be used to produce and fulfil the order.

Your Rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • Access the personal information held about you
  • Ask for inaccurate information to be corrected
  • Ask for your information to be deleted in certain circumstances
  • Ask for how your information is used to be restricted
  • Object to certain uses of your information
  • Withdraw consent where consent is being relied upon
  • Ask for a copy of your information in a portable format, where applicable

For customer service or order-related queries, please contact shop@harriers.co.uk.

For data protection queries relating to the online shop platform or Scimitar’s support role, please contact data@scimitarsports.com.

You may be asked to verify your identity before certain requests can be processed.

Complaints

If you are unhappy with how your personal information has been handled, please contact us first so the issue can be reviewed and, where possible, resolved.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: www.ico.org.uk

Changes to This Policy

This privacy policy may be updated from time to time to reflect changes to the online shop, systems, suppliers or legal requirements. The latest version will be published on the online shop.