Orders placed before 1pm will usually be dispatched within 1–2 working days, subject to stock availability and any additional processing requirements.

Orders placed after 1pm, over a weekend or during bank holidays will usually begin processing on the next working day.

Personalised items may take slightly longer to prepare, particularly during busy periods.

All delivery orders are sent using a Tracked 48 delivery service.

Once your order has been dispatched, you should receive updates by email and/or text message, depending on the contact details provided at checkout.

Your tracking number will also be added to your order notes. You can find this by logging into your account, visiting the My Account area, selecting Orders, and opening the relevant order.

Your tracking number will be sent to you once your order has been dispatched.

You can also find it within the Order Notes section of your order. To view this, log in to your account, go to My Account, then Orders, and select the order you would like to check.

Yes, collection is available where selected at checkout.

Collection orders will usually be ready on the same day, but we ask that customers allow a few hours before collecting.

All collections must be made during the club shop’s usual opening hours. Opening times may vary around matchdays, events and bank holidays.

After placing a collection order, we recommend emailing shop@harriers.co.uk to ask for an estimated collection time before travelling to the shop.

Please do not travel to collect your order immediately after placing it unless this has been confirmed by the shop team.

While many collection orders can be prepared the same day, the team may need time to pick, pack or personalise your order, particularly during busy periods.

For the quickest update, please email shop@harriers.co.uk after placing your order.

Personalisation may be available while you wait, but this will depend on how busy the shop team are at the time.

While-you-wait personalisation will not usually be available during the busiest periods of matchdays or major club shop activity.

If you need a personalised item for a specific date or time, for example as a present, please email shop@harriers.co.uk after placing your order so the team can advise on timings.

Personalised items may take longer to prepare than standard orders.

The exact timescale will depend on order volumes, matchday activity and staff availability.

If you need your item by a specific date, please email shop@harriers.co.uk before or immediately after placing your order so the team can advise.

If you need to change or cancel an order, please contact shop@harriers.co.uk as soon as possible.

The shop team will do their best to help, but changes may not be possible once an order has been processed, packed, dispatched or personalised.

Personalised products cannot usually be changed or cancelled once production has started.

Items can usually be returned within 14 days, provided they are unworn, unused, in a resaleable condition and returned in the original product bag or packaging where possible.

Personalised items, including replica shirts with names, numbers or other custom details, cannot be returned or refunded unless they are faulty.

For return or exchange enquiries, please contact shop@harriers.co.uk.

If you believe your item is faulty, incorrect or not as ordered, please contact shop@harriers.co.uk as soon as possible.

Please include your order number, a description of the issue and clear photographs where possible, so the shop team can review and advise on the next steps.

Please check the size guide on the relevant product page before placing your order.

If you are unsure which size to order, please contact the shop team before purchasing, particularly if you are ordering a personalised item that cannot be returned unless faulty.

For all order enquiries, delivery questions, collection updates, returns, exchanges or personalisation requests, please contact the Kidderminster Harriers shop team at shop@harriers.co.uk.

The team will get back to you as soon as possible during normal club shop working hours.

You need an account so we can securely link your bid to you, contact you if you win, and keep a clear record of all bids placed.

This also helps keep the auction fair for everyone by reducing fake, duplicate or unserious bids.

Your account allows us to send important auction updates, add the winning item to your basket if you are successful, and make the checkout process as straightforward as possible.

If you are the winning bidder when the auction ends, you will receive an email confirming that you have won.

The email will include a link to the product in your basket so you can complete your purchase online.

Please complete checkout as soon as possible after winning. If payment is not completed within a reasonable timeframe, the shop team may contact you or may offer the item to another bidder.

Bids should only be placed if you genuinely intend to purchase the item.

When you place a bid, you are confirming that you are bidding in good faith and that, if your bid is successful, you intend to complete the purchase. If you are the winning bidder when the auction closes, your winning bid will be treated as your commitment to buy the item at that price.

Please do not place bids for fun, on behalf of someone else without their permission, or if you do not intend to complete payment. Unpaid winning bids may result in the order being cancelled, the item being offered to another bidder, and your account being restricted from future auctions.

This does not affect any statutory rights you may have as a customer.